FAQ
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
General Information
1. Who are we?
Bonnata is a Nordic brand that offers elegant and practical wireless lamps, combining innovative design with customizable lighting.
2. Where are your products made?
Our products are designed by a Nordic designer and manufactured in certified partner factories abroad to ensure top quality and competitive prices.
3. Can you see the lamp in a physical shop?
No, not yet. However, you are ALWAYS protected by our 30-day satisfaction guarantee. This means you can buy the lamp risk-free, and if it’s not for you, you can return it for a full refund. That said, we’re confident you’ll love our lights!
4. Where can I find product details?
All product details (contents, specifications, dimensions) are listed on the respective product pages.
Orders and Delivery
1. How can I track my order?
You can track your order here by entering your order number (e.g., #12345).
2. What are the delivery times?
Standard delivery: 7 to 14 business days, depending on your location.
Delays: If your order takes longer than 10 days, please contact us at hello@bonnata.store
3. How do you ship orders?
We use your local postal service for deliveries. Free shipping is included for all orders.
4. Where does my order ship from?
Orders are shipped from Asia to ensure the fastest possible worldwide delivery.
5. What should I do if my order is lost or damaged?
Take a photo or video of the issue and send it to hello@bonnata.store Possible solutions include:
- Free reshipment of the product.
- Partial or full refund if the product is irrecoverable.
Returns and Warranty
1. What is your return policy?
- Timeframe: 30 days after delivery.
- Conditions: Returns are only accepted for damaged or defective products. No returns are accepted for change of mind.
- Process: Contact us at hello@bonnata.store with photos or videos of the issue to initiate a return.
2. Is there a warranty?
Yes, a one-year warranty applies to all our bulbs against manufacturing defects.
Products and Features
1. Should the wall lights be installed by a professional?
No, professional installation is not required. Each wall light includes 3M adhesive for a quick and hassle-free setup. For added security, screws are included and recommended for a more permanent installation.
2. How do I install the Wall Sconces?
Prepare the surface: Clean the wall to ensure a dust-free, smooth surface.
Attach the lamp: Use two 3M adhesive patches per lamp or the provided screws for maximum security.
Insert the Magic Bulb: Screw the bulb into the lamp socket.
Activate the lamp: Control it using the remote (change colors, brightness, or set timers).
3. How do I use the Bottle Lamps?
Choose a bottle for the base.
Charge the lamp before first use.
Attach the lamp to the bottle securely.
Enjoy customizable lighting for any occasion.
Common Issues and Solutions
1. My Wall Sconce doesn’t stay on the wall. What should I do?
Check the surface: Ensure it is clean and dry.
Use screws: Provided in the package for extra stability.
Double the adhesive: Use two 3M adhesive patches per lamp for better grip.
2. My bulb is not charging. What’s the solution?
- Make sure you’re using a USB-C cable and a 5V/2A power adapter.
- If the issue persists, contact us with a photo or video of the problem for a replacement.
3. My product arrived damaged. What should I do?
Take a clear photo or video of the damaged item and send it to hello@bonnata.store
Customer Support
1. How can I contact customer support?
Email: hello@bonnata.store
Hours: Monday to Friday, 9 AM to 5 PM (local time).
2. How quickly will you respond?
We strive to reply within 24 hours, but response times may extend to 48 hours due to high demand.
Tips and Recommendations
1. How can I extend the life of my LED bulbs?
Fully charge the bulbs before first use.
Avoid completely draining the battery.
Clean the connectors regularly.
2. Can I use the Wall Sconces outdoors?
Our lamps are designed for indoor use. If used outdoors, ensure they are protected from moisture and extreme weather.
3. How should I clean my lamps?
Wipe with a soft, dry cloth.
Avoid harsh chemicals that might damage the finish.
Have another question?
Feel free to reach out to us through this contact form. We’ll get back to you within 48 hours!
